Frequently asked questions

Corewell Technology is a managed IT services provider in Los Angeles. We become, or extend, the IT department for businesses of 10 to 500 employees: 24/7 help desk, monitoring and patching, cybersecurity and compliance, cloud and Microsoft 365, backup and disaster recovery, networks and phone systems, IT projects, and a virtual CIO who plans the road ahead, all for a flat monthly fee.

Our office is in Woodland Hills, and our engineers serve businesses across Los Angeles County: the San Fernando, Conejo, San Gabriel, and Santa Clarita valleys, the Westside and beach cities, Downtown and Central Los Angeles, the South Bay, and Long Beach. Remote support covers employees anywhere in the United States.

Most Los Angeles businesses pay between $125 and $250 per user per month for fully managed IT that includes support, monitoring, security, and backups, with the figure set by headcount, the number of locations, and compliance requirements. Corewell quotes a flat per-user price after a free assessment, and projects are quoted separately at a fixed price. Our IT cost estimator gives a budgeting range in a minute.

With fully managed IT, Corewell is your IT department. With co-managed IT, your internal IT staff keep the work they do best and hand us the rest, such as after-hours coverage, security operations, patching, or projects, sharing one ticket queue and one set of tools. Many companies move between the two as they grow.

Critical issues affecting the business are answered within 15 minutes, 24 hours a day. Issues affecting a single user are answered within one business hour, and most are resolved on the first contact. The targets are written into your agreement and reported to you every month.

Yes. Managed clients receive unlimited remote and on-site support for the covered environment with no per-ticket or hourly charges. Planned projects with a defined scope, such as an office move, are quoted separately and in advance so support never carries a surprise.

Included. Every managed plan comes with endpoint detection and response, 24/7 security monitoring, email and identity protection, multi-factor authentication, DNS filtering, backups, and security awareness training. Advanced compliance programs such as CMMC or SOC 2 readiness are scoped as additions.

Yes. We perform gap assessments, write policies, implement and monitor the technical controls, collect evidence continuously, and support you through audits, assessments, and customer security questionnaires for HIPAA, CMMC 2.0 and NIST 800-171, SOC 2, PCI DSS, and the CCPA.

Yes. We manage Windows and macOS side by side with Intune and Jamf, along with iOS, Android, and ChromeOS devices, and we support Microsoft 365, Google Workspace, and the line-of-business applications our clients depend on.

In the first 30 days we deploy our monitoring and security tools, document everything, bring patching current, enable multi-factor authentication, verify backups, and meet every employee. The help desk is live from day one, and your vCIO presents the first roadmap within 90 days.

Co-managed IT is built for companies with internal staff. If you have another provider, start with our free assessment: it gives you an independent view of your environment, and the findings are yours whether or not you switch. Transitions from another provider are planned so there is no gap in coverage.

Request a free IT assessment online or call 213-225-1511. We review your environment and your goals and return a written plan and a flat-fee proposal, usually within two weeks.