Fully Managed IT Services

An IT department that is already built.

Corewell Technology becomes the IT department for Los Angeles businesses that would rather run their company than run their technology. We take responsibility for every workstation, server, cloud account, network, and user, monitor all of it around the clock, answer every support request, and plan the road ahead, for a flat monthly price you can budget.

Get a free IT assessment 213-225-1511

24/7 help desk staffed by our own engineers
Every device monitored and patched automatically
Security, backup, and compliance included
Flat per-user pricing with no hourly surprises

What fully managed IT includes

A Corewell managed services agreement covers the whole environment rather than a list of exceptions. Unlimited help desk support for every user, remote and on-site. Monitoring and automated patching of every workstation, server, and network device. Endpoint detection and response, email security, multi-factor authentication, and security awareness training. Microsoft 365 or Google Workspace administration. Backup of every server, cloud account, and critical workstation with tested recovery. Vendor management for your internet, phone, software, and printer providers. Documentation of everything, and a quarterly review with a virtual CIO who plans your budget and roadmap.

Why Los Angeles businesses choose it

Hourly break-fix support rewards the provider when things go wrong. A flat monthly agreement rewards us when nothing goes wrong, which is exactly what you want from the people responsible for your systems. You get predictable spending, a team that knows your environment before the phone rings, enterprise-grade security tools priced for a mid-sized company, and one number to call for everything from a forgotten password to a server outage. Most clients spend less than they did on a single internal hire and get a complete department.

How Corewell runs it

We begin with a free IT assessment and a documented onboarding plan. In the first 30 days we deploy our monitoring and security agents, inventory every asset, bring patching current, enable multi-factor authentication, verify backups, and meet every employee. From there our Woodland Hills team handles support during business hours and our 24/7 desk covers nights, weekends, and holidays. Tickets are tracked against written response-time targets, critical issues are answered within 15 minutes, and you see every ticket, every asset, and every report in your client portal.

What your team experiences

Employees email, call, chat, or click a desktop icon and reach an engineer who already knows their computer, their applications, and their office. Most requests are resolved remotely in a single contact; when hardware fails, a technician comes to your office. New hires are set up before their first morning, departing employees are offboarded the same day, and leadership receives a monthly report in plain language covering tickets, security posture, backup status, and upcoming recommendations.

What is included

Fully Managed IT Services: what you receive

Unlimited help desk

Remote and on-site support for every user, with no per-ticket charges.

Proactive monitoring

Every endpoint, server, and switch watched 24/7, with issues fixed before you notice.

Security stack included

EDR, email filtering, MFA, DNS protection, and awareness training on every plan.

Backup and recovery

Servers, Microsoft 365, and key workstations backed up and test-restored monthly.

Vendor management

We open and own the tickets with your ISP, phone, software, and copier vendors.

vCIO and reporting

Quarterly strategy reviews, a three-year roadmap, and monthly plain-language reporting.

Questions

Common questions

How is managed IT priced?

Per user per month, with the price set by the number of employees and the level of security and compliance your business needs. The fee covers unlimited support, monitoring, the security stack, backups, and strategy. Projects such as office moves or server migrations are quoted separately and in advance.

Do we have to replace our current systems?

No. We manage what you have, document it, and recommend changes only where they reduce risk or cost. Many clients run for years on the equipment they had when they signed, replaced on a planned lifecycle rather than in an emergency.

What are your response times?

Critical outages affecting the business are answered within 15 minutes, 24 hours a day. Requests affecting one user are answered within one business hour, and most are resolved on the first contact. Targets are written into your agreement and reported every month.

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