Why Corewell
What makes a managed IT provider worth switching to.
Most Los Angeles businesses already have someone doing their IT. The question is whether that arrangement is proactive, secure, honest about cost, and accountable. Here is how Corewell answers each of those, in writing.
Local, in Los Angeles, on purpose
Our engineers work from Woodland Hills and drive to your office. When hardware fails in Burbank or a network goes down in Torrance, a technician who already knows the building is on the way, and the person who answers the phone has met your staff.
Written response times, reported monthly
Critical issues are answered within 15 minutes, 24 hours a day. Every priority has a target in your agreement, every ticket is measured against it, and you see the numbers every month without asking.
Security is included, never an upsell
Endpoint detection and response, 24/7 monitoring, email and identity protection, backups, and awareness training are in every managed plan, because a managed service that leaves security optional is not managing anything.
One flat fee, no hourly surprises
Support is unlimited and priced per user per month. Projects are quoted as a fixed price before they begin. You will never receive an invoice you did not expect, and our incentive is for nothing to go wrong.
Our own engineers, tiers one through three
The help desk is staffed by Corewell employees, not an outsourced call center. Escalation is a conversation across the room, and the engineer who designed your network is the one who fixes it.
A plan, not just tickets
A named virtual CIO owns your roadmap, budget, and risk register and meets with your leadership every quarter, so technology decisions are made ahead of time and on purpose.
The difference
Break-fix IT rewards problems. Managed IT rewards their absence.
Most Los Angeles businesses have only ever experienced technology support that shows up after something breaks. Here is what changes.
Our commitments
Written into every agreement, reported every month.
Critical response
A business-down issue is answered by an engineer within 15 minutes, 24 hours a day, 365 days a year.
Standard response
An issue affecting one person is answered within one business hour, and most are resolved on the first contact.
Onboarding
Tools deployed, documentation built, MFA on, backups verified, and every employee met within 30 days of signing.
Surprise invoices
Support is unlimited for a flat per-user fee, and projects are quoted at a fixed price before they begin.
Restore tests
Backups are restored and timed every month, and the result is in your report.
Leadership reviews
Your named vCIO meets with leadership every quarter with results, findings, and a roadmap.
Everything included
What a managed plan actually contains.
Support and operations
- 24/7 help deskLive engineers by phone, email, chat, and desktop agent.
- On-site supportTechnicians dispatched across Los Angeles County.
- Monitoring and patchingEvery endpoint, server, and network device, automatically.
- User lifecycleOnboarding, offboarding, and access changes as standard requests.
- Vendor managementWe own the tickets with your ISP, phone, and software vendors.
- DocumentationEvery system, password, and configuration recorded and current.
Security and compliance
- Endpoint detection and responseBehavior-based protection with automatic isolation.
- 24/7 security operationsAnalysts investigating and responding at every hour.
- Email and identity protectionPhishing defense, MFA, and conditional access.
- Awareness trainingMonthly lessons and phishing simulations with reporting.
- Compliance programsHIPAA, CMMC, SOC 2, PCI DSS, and CCPA.
- Incident responseA rehearsed plan and insurer-ready documentation.
Cloud and data
- Microsoft 365 and Google WorkspaceLicensed, hardened, and administered.
- Azure, AWS, and Google CloudAssessed, migrated, secured, and cost-controlled.
- Immutable backupsServers, cloud accounts, and workstations, tested monthly.
- Disaster recoveryRun from the cloud when the office cannot.
- Virtual desktopsSecure access from any device for remote and contract staff.
- Copilot and AI readinessPermissions, labels, and governance before rollout.
Network, voice, and devices
- Managed firewallsMonitored rules, intrusion prevention, and current firmware.
- Enterprise Wi-FiSurveyed, measured, and segmented coverage.
- Internet and SD-WANCircuits sourced competitively with failover between sites.
- Cloud phone systemsTeams Phone or cloud PBX with e911 compliance.
- Procurement and lifecycleStandard equipment at partner pricing, replaced on schedule.
- Structured cablingCat6A, fiber, racks, and closets installed and labeled.
Strategy and projects
- Virtual CIOA named advisor who owns the roadmap and budget.
- Quarterly business reviewsResults, findings, and recommendations with leadership.
- Free assessmentsInventory, security score, and a costed plan.
- Fixed-price projectsMoves, migrations, and integrations on a date.
- Budget and lifecycle planningNo unplanned capital requests.
- Due diligence readinessDocumentation for financing, acquisition, or sale.
How it works
Switching providers without a gap.
Transitions are planned with your current provider or internal staff so coverage never lapses, and the help desk is live from the first morning.
- 01
Free assessment
We inventory your devices, accounts, and applications, score your security against the CIS Controls, review backups and spending, and present the findings in plain language with a costed plan. No obligation.
- 02
Proposal and agreement
You receive a flat per-user price for the environment we assessed, with the scope, the security stack, and the response times written down. Projects are quoted separately and in advance.
- 03
Onboarding, days 1 to 30
Our agents and security tools are deployed, documentation is built, patching is brought current, MFA is enabled, backups are verified, and we meet every employee. The help desk is live from day one.
- 04
Stabilization, days 31 to 90
Recurring problems are investigated for root causes, quick wins from the assessment are completed, and your vCIO delivers the first roadmap and risk register to leadership.
- 05
Steady state
Monitoring, support, security operations, and reporting run every day. You receive a monthly report and a quarterly business review, and the roadmap is executed project by project.
- 06
Growth and change
New hires, new offices, acquisitions, compliance requirements, and new software are planned with your vCIO and delivered by the same team, so the environment grows without starting over.
Questions
Before you switch
How much do managed IT services cost in Los Angeles?
Most Los Angeles businesses pay between $125 and $250 per user per month for fully managed IT that includes support, monitoring, security, and backups, with the figure set by headcount, the number of locations, and compliance requirements. Corewell quotes a flat per-user price after a free assessment, and projects are quoted separately at a fixed price. Our IT cost estimator gives a budgeting range in a minute.
What is the difference between managed and co-managed IT?
With fully managed IT, Corewell is your IT department. With co-managed IT, your internal IT staff keep the work they do best and hand us the rest, such as after-hours coverage, security operations, patching, or projects, sharing one ticket queue and one set of tools. Many companies move between the two as they grow.
What are your response times?
Critical issues affecting the business are answered within 15 minutes, 24 hours a day. Issues affecting a single user are answered within one business hour, and most are resolved on the first contact. The targets are written into your agreement and reported to you every month.
Is support really unlimited?
Yes. Managed clients receive unlimited remote and on-site support for the covered environment with no per-ticket or hourly charges. Planned projects with a defined scope, such as an office move, are quoted separately and in advance so support never carries a surprise.
Is cybersecurity included or extra?
Included. Every managed plan comes with endpoint detection and response, 24/7 security monitoring, email and identity protection, multi-factor authentication, DNS filtering, backups, and security awareness training. Advanced compliance programs such as CMMC or SOC 2 readiness are scoped as additions.
Can you help with HIPAA, CMMC, SOC 2, or PCI compliance?
Yes. We perform gap assessments, write policies, implement and monitor the technical controls, collect evidence continuously, and support you through audits, assessments, and customer security questionnaires for HIPAA, CMMC 2.0 and NIST 800-171, SOC 2, PCI DSS, and the CCPA.
Do you support Apple Macs?
Yes. We manage Windows and macOS side by side with Intune and Jamf, along with iOS, Android, and ChromeOS devices, and we support Microsoft 365, Google Workspace, and the line-of-business applications our clients depend on.